Navidium Shipping Protection

CONTACT US

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Non Returnable Items:
For Health and Hygiene reasons we do not accept returns or refunds on any of the following types of products unless they are in unused condition, unopened and in the original packaging with all tags attached.

Towels
Loveys
Blankets 
Pillow Cases
Sheet Sets
Sleep Bags
Crib Sheets
Changing Table Sheet

RETURN POLICY

If you opt for store credit your return label is Free if returned within 14 days of receiving your package.** (see below)

Seasonal items are only refunded in the form of store credit and must be returned within 10 days from receiving your package.

**Due to the nature of the items Blankets and Sheet Sets meeting return requirements may only be returned for store credit and may incur a return label fee of $9.95 to $12.95 due to the weight of the items. Fee will be deducted from your refund.

Refund to payment method return requests will incur a Return Label Fee if return is approved.

 1-2 item Flat $5.95
 2 or more items Flat $7.95.  
 Any return of blankets that meet return requirements, will be charge a flat fee of $9.95 to $12.95 if more than 1 blanket is being returned. 

Should we receive a return in non-sellable condition or any final sale items, we will contact you to either send the item(s) back at your cost or donate the item. If we do not hear back from you within 2 weeks, the items are forfeited and we will donate them. 
All items must be received in same condition as received (unworn). Must have Attached tags & in original plastic bag. Must be free of any perfumes, smoke, pet hair. Items not received in this condition will receive an additional 25% deduction. 

ORDERS PURCHASED WITH PROMOTIONAL CODE 

An item that you purchased is discounted 35% - 80% with a promotional code is subject to store credit only. This item is a sale item and it cannot be returned for a refund. Store credit only. 

DEFECTS

Please inspect your purchase within 7 days for any errors. Should you find a defect just attach a pic and email customer service personnel at info@charliesproject.com - We'll issue a store credit or replacement of the item.

Due to the handmade nature of our product production, every item is different. Patterns might be positioned different from one garment to another. Small threads might be even left behind from the sewing process. These are not defects but how our items are produced by hand. 

WHERE IS MY REFUND

Please allow 5-10 business days for your bank to process a refund to your card. The time differs depending on your banks. Please keep in mind the Saturday & Sunday is not considered a business day.

ORDER SHIPPING & PROCESSING

Orders with items that have different arrival dates will not ship out until all of the items are in stock. This includes Pre Order, Pre Sale and In Stock items.

We ship when the order is complete and not partial shipments. If you wish to have your order split there will be an additional shipping fee of $5 per order.

PRE-ORDER POLICY & AGREEMENT
Updated: Merged the preorder policy page with the faq page.

Pre-Orders & Agreement:
By buying a pre order product (special order), you are confirming that you understand and accept the seller's policy below (CPK) regarding pre-orders, pay the full cost upfront, estimated ship dates are not guaranteed & all sales are final. You agree and accept these these terms by purchasing a product, you represent and warrant to us that you are at least 18 years of age. The pre-order policy is clearly stated on every pre order product page above the pre order button.

Cancelation of a Pre-Order is refundable in the form of a gift card and not the original form of payment within 72 hours of an order placed.
Should an exception be made there will be a 25% restocking fee applied. All pre-orders are special orders and ordered when you purchase especially for you.
Please allow up to 21 days after an estimated pre-order ship date for your order to ship.

Late pre orders will only be refunded to original form of payment method after 30 business days from promised date. (example a late december preorder is dec 30th. Therefore the promised date starts at Dec 30th)
On occasion we experience shipping delays and will keep you updated.
Estimated shipping dates for ship times. Please allow additional time for carrier to deliver your package.

CPK Pre Order Policy

• Items marked as Pre-Order Order cannot be cancelled.
• Items marked as Pre-Order are final sale and non-returnable.
• If an item arrives damaged or defective, let us know within 48 hours of delivery.

Color Disclaimer
Actual colors may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary from your monitor.

SHIPPING RATES (AK & HI)

Shipments to AK & HI are excluded from Shipping Promotions. Flat rate shipping and any FREE Shipping do not apply. Actual shipping charges apply.

SALE, OUTLET, CLEARANCE OR PROMOTIONAL ORDERS

All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Sale, Outlet etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.  
Products located in the outlet/sale collections are limited with a few items remaining. (In the event an item oversells, we'll notify you of the error and issue a refund. Substitutions not available.) 

PROMOTIONS/ COUPON CODES/ GIFT CERTIFICATES

Only 1 Promotional (coupon code) per order may be applied. Our system does not have the ability for multiple coupon codes and these orders may not be adjusted manually.

Charge Backs by Credit Cards Filed

Charge backs filed by customers credit card for delivered merchandise will be sent to a collection agency for collection. A charge back is not warranted for received merchandise not returned and tracking of delivered, lost package, buyer error, discount not received, lost shipment or buyer remorse.
Any chargebacks filed of delivered merchandise must be returned. 

U.S. & International Shipping.

Shipping times are estimated by each carrier in 2024. Delivery dates are not guaranteed and can be delayed due to unforeseen circumstances. 
We are not responsible for lost or delayed International orders or duty fees imposed by each country. Delivery times vary based on country and carrier. 

LOST OR STOLEN PACKAGE

If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. 

We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.

SHIPPING/INCORRECT ADDRESS

Due to the increase in Incorrect Addresses we have updated our policy on shipments. Charlies Project is not responsible for loss, theft, incorrect or insufficient address entries. You will be responsible for shipping to the correct address. We can not replace items sent to the incorrect address before we receive items back. However you may repurchase the items and receive a credit back on the returned items when received.

We ship in the U.S., Canada & World Wide.

Returns/Refunds/Refused Shipments

Any unauthorized returns or refused shipments will incur a restocking fee of 25% and shipping cost. Refused shipments will also incur return shipping costs. We apologize for the inconvenience. Final sale items are non refundable  and non returnable. If we receive a final sale item it will be donated and not refunded.

SHIPPING 

Processing/Shipping: 
Normal Ship Times 2-4 Business Days before an order ships. (THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS). Orders placed during promotional sales can extend our shipping schedule up to 14 business days from date of order.

The shipping option you choose does not include our processing time. This is only the length of time it takes once the carrier receives your package. If you need expedited shipping on an order please contact customer service at info@charliesproject.com.

Time to ship may vary depending on weather, promotions, size of order and any natural disasters or pandemics.

CONTACT

General Inquiries/Order Issues - info@charliesproject.com

Partner Programs Inquiries  - anna@charliesproject.com

PAYMENTS

Currently we accept all major credit cards.

PROMOTIONS/ COUPON CODES/ GIFT CERTIFICATES

Only 1 Promotional (coupon code) per order may be applied. Our system does not have the ability for multiple coupon codes and these orders may not be adjusted manually.

You may apply 1 Promotional coupon code and gift card towards an order. 

SHIPPING/TRACKING

Please allow 2-3 Business Days for your USPS tracking to update. Please keep in mind the Saturday & Sunday is not considered a business day. First Class mail tends to update less frequently. Unfortunately we do not have access to further information from the USPS.
Otherwise, If your order is a day or 2 behind there is no need to email as we are currently processing it. 

Shipping to APO/FPO please allow up to 2 months for delivery as we are not responsible for the time frame of military base mail delivery.

LOST PACKAGE

Please contact your local post office or proper delivery company. We are not responsible for lost or stolen packages with tracking marked "delivered", we apologize. Please call your local post office regarding a package marked "delivered" but not received. We will NOT replace orders marked "delivered". Lost package in route and not delivered? Please email us at info@charliesproject.com

Charlies Project is not responsible for loss, theft, incorrect or insufficient address entries. You will be responsible for shipping to the correct address. We can not replace items sent to the incorrect address before we receive the items back. However you may repurchase the items and receive a credit back on the returned items when received.

DUPLICATE ORDERS

Please email info@charliesproject.com and we will arrange a solution and thank you so much for letting us know! We will reward your honesty :)

ORDER CANCELLATIONS

We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by the credit card companies, or fraud alerts. 
Orders identified as fraudulent, inability to ship to an address provided, items unavailable or any other error with a product will also be canceled. A full refund will be issued to the original form of payment. 

The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. We reserve the right to cancel an order up until it has been delivered. 

WHOLESALE ORDERS

Wholesale Orders are non returnable and shipped via UPS ground. No refunds for late or errors in an order. No refunds for late arrival of wholesale orders. No changes to pre-order or cancelations. 25% fee on any canceled item in the event of an exception. Please notify us within 5 business days of any errors in your order or if your order is delayed by UPS. email wholesale@charliesproject.com with any questions or issues.
We reserve the right to cancel a wholesale account for any reason, anytime without notice.