As of Jan 5th, 2024
December Orders continue to ship each day. We can't provide the exact day your order will ship but rest assured its in the que. Only a handful of Nov orders remain to ship and we hope to be caught up by mid Jan.
We're also in the process of moving the warehouse to ensure a faster shipping process. The warehouse will continue to ship from the current location & the mid Jan preorder will start to ship from the new warehouse location.
All new pre orders due to arrive mid Jan are currently ON TIME.
We expect all new pre orders going forward to be on time as we've scheduled accordingly.
Shipping Policies / To continue to offer discounts on products we need to keep expenses low.
We apologize as we can't combine orders.
Our contract with the warehouse charges a fee for each order placed along with pick fees per item. Any changes to orders, we're charged a customer service fee by the warehouse. If the warehouse chooses to combine orders then we're still charged the per order fee along with the per item pick fee plus actual shipping cost. The shipping costs we charge are ONLY a portion of the actual cost, we absorb some of the shipping charges per order. Therefore we can't absorb the excess shipping charges & fees on any combined orders.
Tracking On Orders: Please sign up for the delivery updates and notifications when you receive your tracking from UPS or USPS. This is very helpful and provides constant notifications about your order. This is a self service feature and our customer service is not available to provide you with the current status with the carriers each day.
Return Fees & Pre Order Policies: TBD These will change as of Jan 4th (we'll post the updates.) These policies will be update to ensure we're able to continue to offer discounts on products.